Technical service options that help you minimize risk and downtime and reduce support costs.
Microsoft Office 365 support
Quick help from experts - whenever and wherever you need
Microsoft Office 365 - the suite for productivity and business collaboration that allows you to work in new, smart and productive ways is a bit complex to manage. As it continues to evolve, you need advanced expertise and dedicated IT resources to implement, customize, implement, troubleshoot and, of course, keep up with the constant changes.
If not, you may not be able to work successfully due to adjustment issues and see the real value of your investment in the cloud.
As a backbone for your Office 365 support services, ZNetLive can help you overcome important challenges with a proven holistic approach to cloud-based support. To benefit as much as possible from Office 365 investments.
Microsoft Office 365 support features
Specialized support + in-depth expertise + information
With each Managed Office 365 account, you are assigned a dedicated Technical Account Manager (TAM) who has been specially trained in Office 365 to help you or your team manage a cloud-based environment. TAM constantly helps you plan and reduce business challenges, provide proactive services, and is your primary point of contact for migration, on-board and configuration, incident notification, solution updates, and incident reviews.
Proactive and rapid crisis management
Our dedicated technical support team provides fast solutions, practical assistance and instant escalation for urgent issues related to an Office 365 plan via live chat, phone or ticket. Our Office 365 experts know how to identify problems and provide solutions non-stop. They recommend best practices for your cloud environment and Office 365 services based on their technology expertise.
One-to-one direct communication
We do not use scripts to communicate. We listen to you actively, understand your needs and react accordingly. We are responsible for your Office 365 accounts and your support requirements. Our support team will answer you patiently, regardless of the complexity of the questions.
Promise of dedicated support
We provide dedicated support to the world's top clouds, and our results-based technical team takes care of your business and continually improves things. We take immediate action to resolve your issues anytime, anywhere.